Recent studies are indicating that many travelers are simply confused by loyalty and frequent flyer programs. YouGov, a global opinion and data company has released the following results: 54% of Americans surveyed find frequent flyer programs confusing 47% say hotel loyalty programs are difficult to understand 35% of frequent flyer program members surveyed don’t know how many miles they have in their accounts 36% don't know how to redeem their mileage rewards 47% of hotel loy